Mediasoft srl: Tel / Fax (+39)06.5582990
(+39)06.5583323
for information: info@mediasoftitalia.it

Windows 95/98

Windows NT

MS-DOS

Q) (WIN95/98) Inserting the CD-Rom, the Autorun just won't start.
A) From the desktop of your computer click on My Computer, and right-click on the CD-ROM harddrive letter with the Mediasoft icon. Select "Open" in the action menu to explore the directorys inside the CD-ROM. Go to the WIN95 directory and double-click on the file Setup.exe to start with the program installation.
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Q) (WIN 95/98) When installing the program, at the (Insert Installation Disk in A:) prompt, I inserted the floppy disk and pressed ENTER, but the following message appears: "Device not ready during access on drive A: - Abort-Retry"
A) Remove the floppy from the drive and insert it again, clicking on the "Retry" button. You can also try and copy all the files inside the installation floppy to another floppy disk, and then retry the installation procedures. If the floppy disk is irremediably damaged, please contact Technical Support from Mediasoft Srl.
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Q) (WIN 95/98) After a program update installation, if I click on the image, the following message appears: "Error 15! Wrong protection key data or preceding Version"
A) The hardware protection key was not correctly updated with the Setkey utility: From the application task bar go to "Start". Go to "Programs" > "Mediasoft (Car-Mechanic Software Ver X.X) and then click on "Setkey". This will start the "Hardware protection key updating" utility: click on "Update" and then on "End" to exit the utility.
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Q) (WIN 95/98) After a program update installation, if I click on the image, the following message appears: "Error 15! Protection hardware key not found!!"
A) The hardware protection key was not correctly updated with the Setkey utility: From the application task bar go to "Start". Go to "Programs" > "Mediasoft (Car-Mechanic Software Ver X.X) and then click on "Setkey". This will start the "Hardware protection key updating" utility: click on "Update" and then on "End" to exit the utility.
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Q) (WIN 95/98) I have a scanner connected the the same parallel port of the protection hardware key, and sometimes the program just won't start, with the error message "Protection Hardware key not present".
A) Try to turn off the scanner and try to restart the program. We advise to connect the scanner to a different paraller port, or to put a switch, to avoid damaging the hardware protection key.
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Q) (WIN 95/98) Starting a printing process with any other program, a series of strange characters come out.
A) Try to disconnect the hardware protection key and then retry the print process. If no error was found in the print, it could be possible for the hardware protection key to be seriously damaged. Please contact Technical Support from Mediasoft Srl.
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Q) (WIN 95/98) When I start the program, I cannot see the buttons in the lower part of the screen because of the Windows application task bar.
A) Right-click on the application task bar. From the actions menu click on Properties and select the option "hide automatically". Click on the Apply button and then on OK.
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Q) (WINNT) After program installation, if I click on the icon, the following message appears: "Error 15! Hardware protection key not found!!"
A) To install the "CAR-MECHANIC SOFTWARE Ver X.X" in WINDOWS NT it is necessary to follow the installation procedures for WINDOWS 95/98 and before starting the program:
1) Copy the file KEYP.SYS in the \WINDOWS\SYSTEM32\DRIVERS directory.
2) Copy the files SKEYADD.EXE and SKEYRM.EXE \MSW339 directory.
3) Launch the program SKEYADD.EXE and REBOOT the system.
N.B. If you want to uninstall the KEYP.SYS device, it is possible to launch the SKEYRM.EXE and then REBOOT the system.
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Q) (MS-DOS) Errore: CD-ROM not found!
A) During the installation of the Program, make sure that the Mediasoft CD-ROM is correctly inserted in the drive. In case the error persists, verify that the CD-ROM drive for MS-DOS has been correctly installed, and the command line regarding the CD-ROM is present in the CONFIG.SYS file.

where MSCDEX.EXE is the CD-ROM management program, /D:CD000 should be the name precedently assigned to the device in the CONFIG.SYS file and /L:D stands for the letter identifying the CD-ROM in the system (Ex. "D:").
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Q) (MS-DOS) Error[35]-Page fault!
A) It can occur that after installation, typing MSW330 + Dispatch from the of C :\> prompt, this kind of error appears, followed by other lines with different codes, freezing the screen of the PC. The error is much probably caused by the presence of the expanded memory mapper (EMM386). Therefore it will be necessary to try and deactivate it, typing from the prompt of C:\>EMM386 OFF. If it is impossible to deactivate it, since it uses memory blocks for other programs, it is possible to deactivate it directly from the config.sys: type from the prompt of C:\>EDIT CONFIG.SYS and insert in front of the command line the word 'REM'

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Q) (MS-DOS) Error[35]-General protection fault
A) It can occur that after installation, typing MSW330 + Dispatch from the of C :\> prompt, this kind of error appears, followed by other lines with different codes, freezing the screen of the PC. The error is much probably caused by the type of video card installed in the system. Please be advised that the Program needs at least a 256 colors VGA or SVGA video card and at least 1MB of RAM, being 100% compatible with VESA 1.2. To check what kind of video card you have installed on your PC, type from the prompt of C:\>MSD, and to verify the video card supports 256 colors, from the C:\MSW330 directory type CHKVDGA + Enter. Should the automatic control of the video card find a device not supporting 256 colors, we suggest to:
1) Some old video card need you to download a TSR Program for VESA modaliuty management, generally supplied together with the video card. If this is not your case, or if you do not have the video card installation disk, it is possible to use the UNIVESA.EXE file instead, which should be in the C:\MSW330 directory. To execute the application, type fromthe prompt of C:\MSW330>UNIVESA + Enter, and try to execute the program again. If this solves the problem, we suggest you to insert the following command line in the AUTOEXEC.BAT file: C:\MSW330\UNIVESA.EXE.
2) If the preceding suggestions do not solve the problem, we advise to replace the VGA video card with a newer one corresponding to the minimum requisites.
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